I had another appointment with Alexanra for thread vein treatment which went really well. Alexandra is always so friendly and welcoming

First time having my eyebrows mictobladed and i was made to feel very welcomed and relaxed. I was talked through each step of the process and carmen did nit proceed with anything until i was 100% happy, she had alot of time for me to make sure i was getting exactly what i wanted. The outcome of my brows are just sinply amazing. Carmen is lovley, i would recommend 100%.

Very poor experience I’m afraid. Bought an itison voucher for lash lift and tint. I followed the instructions to make the actual appointment, which was fine, but then the system would not allow me to make a patch test appointment. I tried a couple of times to go into the salon to discuss, but was closed. Emailed to request the patch test, mentioned that I’d tried to come by but they had been closed both (week) days. I was sent the terms stating that the test had to be done 24 hours before treatment, to which I replied there was still enough time to get the test before the appointment, but was then told that the voucher was not valid on the days before my actual appointment so I would lose it! Also, obviously I was also told it was too late to change the appointment. So, I paid £29 for nothing. I can understand I should have made the patch test appointment first, but that’s not where the link from the voucher took me. The customer service element was disgraceful, I’ll never know whether the eyelash lift and tint was good, because I would not never return.

We are sorry to hear you were disappointed with this. We always aim to provide the best support we can, unfortunately the vouchers terms are that the appointment needs to be a Wednesday - Saturday as the salon is closed on Monday & Tuesday the days you popped in. As mentioned the patch test is a requirement, and can be booked online 24/7. If you had reached out to us a little earlier we would certainly have been happy to help arrange the patch test for you if you were having difficulty.

Lovely place to visit .Made to feel at ease Alexandra is so professional and friendly

More like visiting a friend than a visiting a beauty salon!

Brilliant and friendly. Had microdermabrasion with Will today and it was great. He was so friendly and I was totally relaxed. Will be back

Excellent service, very informal, everything fully explained. I was very happy with my microbladed eyebrows. Carmen professional and most helpful. Highly recommend.

Very happy with the microdermabrasion facial - had lots of compliments on my skin. Alexandra was very friendly and professional, would definitely recommend!

I had my eyebrows microbladed for the first time Carmen was able to give me amazing brows and looking forward to my top up. I am so pleased with the results of microblading, Carmen is so lovely and very professional, the clinic is impressive, very clean and a relaxing and friendly atmosphere. I would have no hesitation in Carmen carrying out any treatments for me and highly recommend her.

Baby lash enhancement very poor; swelling of eyes, discomfort of treatment for NO visible benefit. Test of a company is how they deal with even negative feedback and am afraid to say there was no customer service or support. Had brows done and benefit was visible straight away so why should this treatment be different? Reply when I gave feedback was to hide behind the small print and not actually care that a customer was disappointed. Of course I did not want to return for a touch up.....

We are sorry to hear you are disappointed with this service, however many other clients have found this service very beneficial and enjoyed the results. As mentioned below this is a 2 – 3 step process and you did not return for the top-up sessions. We understand that during the consultation immediately before the treatment taking place there is a lot of information delivered to the client and not all of that information will be retained. This is why we have all this info explained in detail on the website and more importantly, in the written aftercare sheet you are given to take away with you. It describes the process as well as the importance of returning to complete the treatment and how to tend to the liner for best pigment retention.

Just had my combination brow touchup which I really needed. I have a feeling I will need a second but none of this reflects on Carmen's professional and friendly care. She is excellent at explaining things clearly and at putting anyone at ease. I don't doubt for a second that I am in good hands. Highly recommended.

Had my first IPL session yesterday and am totally amazed with the result Alexandra as usual a true professional🌟 and explains every step of the procedure Lovely Place and I would highly recommend 💐

I first had my eyebrows microbladed in December 2017. I had very little of my own brow due to scarring from chicken pox as a child. The fantastic Carmen was able to give me perfect equal brows for the first time in my life!! I have just been back for a colour top up and first class results again. I'm so pleased with the results of microblading, it has completely shaped my face. My eyes look more prominent and I feel more confident. Carmen is an amazing person, she's so Interesting and very smart. I could talk to her for hours. Very professional clinic, very clean but very relaxing and friendly. I would fully trust Carmen to carry out any treatment on my face. I wouldn't go anywhere else. Thank you Carmen 10/10. Thank you again for your excellent service 🙂

I had IPL thread treatment. Alexandra is so friendly , professional and reassuring. The salon is immaculate. I would definitely recommend.

I was new to brow wax and tint process but couldn't be more pleased with the result. Alexandra explained everything to me and the whole experience was wonderful. Thank you !

Had a colour boost today with Carmen. Carmen is the ultimate in professionalism, but also extremely friendly.

Always a pleasant yet professional experience

Super friendly and attentive Will, he’s good at what he does.

Brow touch up today with the delightful Carmen🌟,fabulous result as previous,Carmen has a relaxing manner (always enjoy her chats)would highly recommend Empire Beauty you will travel far and look hard to find better👍

Great place. Alexandra fab, very friendly and good at her job.

I had my eyebrows Microbladed and I must say i was well impressed. Carmen explained everything to detail. The premises is spotless and the aftercare explained to me has worked without any inflammation itching or scabbing . I would recommend Empire Beauty.

I have had two skin peels with Alexandra now and each time she has been so kind and helpful. She really knows her stuff and takes the time to explain everything fully to you. I would really recommend Alexandra for any treatment- you won’t be disappointed.

Carmen was very friendly and took her time explaining in detail what she would be doing before discussing shade and shape of brows. I was very impressed with how thorough she was throughout the session and am thrilled with the results. I will be returning for my follow up but am planning on going to her clinic for a number of different treatments. I doubt you will find anyone any better elsewhere and highly recommend a visit.

I had my eyebrows microbladed by Carmen she explained the whole procedure to me and put my mind at rest. The result is brilliant I have lovely eyebrows. I would recommend this to anyone who needs new eyebrows.

Carmen is lovely and very knowledgable on both her product and procedure. Delighted with my Microbladed Brows 🙂

Had microdermabrasion from Alexandra as usual such a lovely treatment had luxury one so had nice relaxing massage as well skin feels so good thanks again

Had my second IPL treatment for thread veins with the lovely Alexandra who as always is very friendly and professional. Everything went well and have booked for another procedure next month

I had a most pleasant experience having a microdermabrasion treatment. Will was very informative and would recommend this to anyone.

Carmen was so friendly and helpful at my consultation today. She knows her stuff and totally put me at ease

I had a skin peel facial with Alexandra recently and it was brilliant. Alexandra was lovely and very helpful with what products etc I should and shouldn't be using for my skin. The treatment was great and I would thoroughly recommend!